Need to order parts?
please select the manufacturer that applies to your machine, your requests will be automatically deployed to the OEM
Need to coordinate initial machine commissioning?
please select the manufacturer that applies to your machine, your requests will be automatically deployed to the OEM
Phone Numbers
GENERAL RECEPTION
1.702.450.0808
Please note that we strongly encourage all customers to book services using our industry leading online tools.
All online requests are logged and provide internal traceability while triggering a customer service case to be opened.
Paxiom’s standard office hours are from 8:30am to 8pm eastern time excluding holidays or special circumstances.
If you leave a message, please ensure that you also make an online request to ensure your needs are handled promptly.
CALL FOR PHONE TECHNICAL SUPPORT
WeighPack Systems: 1.514.422.0808 – Office hours are 8:30am to 5pm eastern time.
EndFlex: 1.305.622.4070 – Office hours are 8:30am to 5pm eastern time.
TO BOOK A FIELD SERVICE TECHNICIAN
Field Service Coordination Team
fieldcoordination@paxiomautomation.com
1.702.450.0808 press 2 then 3
General inquiries?
Supported Brands
Since 1991, WeighPack Systems has provided quality-built, state-of-the-art packaging machines to its customers around the world. As a single-source provider, they provide the peace of mind that comes from working with one point of contact for all the automated packing solutions they need to drive their business forward.
From weigh filling and auger filling to bagging and wrapping or complete turnkey systems, they are passionate about helping you be more successful and committed to exceeding your expectations. With over 30 years of experience building reliable packaging solutions in-house, you can rest assured they will be here for the next 30 years and beyond.
EndFlex offers a diverse line of flexible end-of-line packaging solutions for all production requirements and budgets including cartoning, tray forming, case erecting, case packing, pick & place cells and robotic palletizing machines.
With more than 20 years of experience designing and building end-of-line solutions, they help businesses improve efficiencies by providing flexible packaging machinery that is easy to use, quick to service and lasts the test of time.
Training Programs
Training is an invaluable investment to ensure your staff is equipped with the skills to operate, troubleshoot, repair and maintain our machines.
We know everyone is busy and that training can be an added expense but providing the time and resources to thoroughly train your operators, maintenance mechanics and production managers will pay dividends through deeper engagement, increased machine performance and improved productivity.
With so much to learn during initial machine installation, it’s important to provide secondary training (and possibly ongoing monthly or quarterly training), especially for operations where high employee turnover exists or where temporary employees are often hired.
In-Field
If you decide you need additional training for your employees after the initial machine installation, we can send one of our field service technicians to your facility. Standard field service rates and expenses apply.
In-Factory
We have found that it can also be beneficial for your employees to receive offsite training, away from the daily distractions of running production.
Depending on the product line and timeframe, we can coordinate training in one of our facilities. We can train a group of up to 3 of your employees for an hourly rate of $100 USD with a minimum 1-day booking. We will supply lunch and beverages throughout the day.
