At Paxiom, we pride ourselves on delivering exceptional customer service support, which we believe is the cornerstone of our success. Our commitment to providing the best-in-class service is driven by our dedication to ensuring that our customers receive the highest level of support and satisfaction. Here are some key reasons why Paxiom stands out in the industry:
- Dedicated Customer Service Portal
Our dedicated customer service portal, paxiomservice.com, is designed to provide our customers with easy access to support and resources. This portal is managed by factory-trained technicians who work closely with your production team to ensure a seamless servicing experience.
- Comprehensive Training Programs
Before running your new machine, we fully educate your team on key machine functionalities and problem-solving techniques. Our professional service staff guides your team through the fundamentals, ensuring they can successfully operate your new state-of-the-art packaging solution.
- Skilled Service Technicians
Our skilled service technicians ensure the correct assembly of equipment, inspecting all components and checking for proper electrical and air supply. They make any necessary final adjustments and provide operational training to give users key technical insights and product knowledge.
- Preventative Maintenance
We emphasize the importance of preventative maintenance to maintain equipment and component longevity. Our field service technicians review all necessary maintenance requirements and proper sanitation practices to ensure the longevity of your equipment.
- High Net Promoter Score
Paxiom has achieved an impressive Net Promoter Score (NPS) of 80 in 2024, reflecting our customers’ high level of satisfaction with our service and support.
- Extensive Field Service Network
With over 20 traveling technicians, Paxiom ensures that our customers receive prompt and efficient service, no matter where they are located.
- Commitment to Customer Satisfaction
Our commitment to customer satisfaction is evident in our comprehensive service processes, which include system start-up, operational training, preventative maintenance, and ongoing support. We strive to exceed our customers’ expectations at every step of the way.
At Paxiom, we understand that exceptional customer service is not just about fixing problems but also about building lasting relationships with our customers. By prioritizing customer service, we ensure that our customers can rely on us for support and guidance, allowing them to focus on their core business operations.